Returns & Exchanges

At Chomps, we want you to be completely satisfied with your snacks; if you are unhappy with your order, please reach out to us within 30 days of purchase for a resolution. Due to the perishable nature of our meat sticks, we cannot accept physical returns, but we are committed to making it right through refunds or replacements.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue you experienced with your snacks.

• 2.
  Provide Details

  Include photos of the product packaging and the specific lot code found on the back of the stick for quality assurance tracking.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine if a refund or a fresh replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a new tracking number will be issued for your replacement box.